Delivery & Returns
Delivery is FREE within the UK and takes approx 3-5 business days depending on the speed of the postal service.
It is the customers responsibility to provide full address information, including postcode and any unusual or special notes for finding your delivery address. We will do our best to meet your delivery requests, however if we are unable to do so we will inform you at the earliest time to make alternative arrangements.
Delivery is made via Royal Mail delivery service. Specific delivery times cannot be provided, though most deliveries should be received within the 3-5 business days time period.
Changes to Your Order
Any changes, amendments, additions or cancellations to your orders are accepted by email anytime up to the goods being sent.
Order cancellations can only be made before the your order is sent to you. Once your order is in transit with the courier it cannot be cancelled or amended.
We reserve the right to refuse delivery if our terms are not met.
In the unlikely event of a product being unsatisfactory, damaged or below quality, you are requested to contact us within 10 days. We will always refund upon request as soon as possible.
To be eligible for a return, your cultures must be unused and in the same condition that you received them.
Your cultures must be in the original packaging.
Once we receive your cultures, we will inspect them and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your grains to us, please contact us.